Refund policy

Refund and Returns Policy

At Jingtai Anding Trading Co., LTD, we are committed to ensuring a smooth and satisfactory shopping experience for all our customers. If you are not completely satisfied with your purchase, please review our refund and returns policy outlined below.

1. Returns Eligibility

To qualify for a return, the following conditions must be met:

  • The item must be unused, unwashed, and in its original packaging with all tags attached.
  • The return request must be initiated within 30 days of receiving the item.
  • Proof of purchase, such as an order confirmation or receipt, is required.

2. Return Process

If you wish to return an item:

  1. Contact us at contact@jingtaianding.com with your order details and the reason for the return.
  2. Our customer support team will provide you with return instructions and the return address.
  3. Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

3. Refunds

Refunds will be processed under the following terms:

  • Refunds are issued to the original payment method.
  • Once we receive and inspect the returned item, we will process the refund within 5-7 business days.
  • You will receive a confirmation email once the refund is completed. Please note that it may take additional time for your bank or credit card company to process the refund.

4. Exchanges

We do not offer direct exchange services. If you need a different size or color, please follow these steps:

  1. Return the original item for a refund by following the return process outlined above.
  2. Place a new order on our website for the desired size or color.

5. Non-Returnable Items

The following items are not eligible for returns:

  • Items marked as final sale or clearance.
  • Gift cards.
  • Items that are damaged due to improper use or handling.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us at contact@jingtaianding.com within 7 days of delivery. We will arrange for a replacement or refund, including return shipping costs, if applicable.

7. Questions and Assistance

If you have any questions or need further assistance regarding returns and refunds, please contact our customer support team at contact@jingtaianding.com. We are here to help.

Thank you for choosing Jingtai Anding Trading Co., LTD. We appreciate your business and strive to provide high-quality outdoor apparel and exceptional customer service.